May 14, 2018

Chris CraftChris-Craft is pleased to announce that 25 dealer partners have been honored with The National Marine Manufacturers Association (NMMA)’s 2017 Marine Industry Customer Satisfaction Index (CSI) Awards on May 2, 2018. The Awards honor boat dealers for excellence in customer satisfaction and excellence in customer service."

“Customer care has been, and will continue to be the cornerstone for success in all aspects of our business. We understand the commitment made by this list of dealers to exceed customer expectations. We are so grateful for the service teams, and the amazing staff supporting our customers,” said Gavan Hunt, VP of Sales. Chris-Craft is proud to congratulate the following dealer partners on receiving this honorable award: Bates Wharf, Boat Town, Bosuns Marine, Centerpointe Yacht Services, Fremac Marine Sales, Grande Yachts International, Gage Marine Group, Hamlin’s Marine, Hagadone Marine Group, Jacksonville Marine, Legendary Marine, Mau Marine, M&P Mercury Sales, Marine Daniel Masson, Nichol’s Marine, Pride Marine Group, Seattle Watersports, Singleton Marine Group, The Ski Shack, SMG Wake Houston, South Shore Marine, Stone Harbor Marina, Tahoe Vista Sports, Walker’s Marine, and Viage Group.

The 2017 CSI Award dealer recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year. Data is collected as part of a survey among customers purchasing a new boat or engine during the period between January 1, 2017 and December 31, 2017. For this reporting period, the program surveyed more than 140,000 customers.

“Boat dealers are the direct line between the customer and the manufacturer, playing an essential role in the boat ownership experience and fostering customer satisfaction. The 2017 boat dealer CSI Award recipients excel at serving boaters with a commitment to superior sales and service,” notes Robert Newsome, vice president of engineering standards and membership for NMMA. “We thank the dealers for their dedication to their customers, ensuring that today’s boaters remain lifelong boaters.”

Featured Articles

  • Prev
At the 2019 Toronto International Boat Show, Canadian Yachting magazine editor Andy Adams had the ...
A revolutionary “assisted docking” system that provides a glimpse into the future of boating ...
Georgian College through their Midland, Ontario campus is offering a three-day ABYC Electrical ...
On Friday, January 18th in the Heritage Court at the Toronto International Boat Show, News Week ...
On January 22nd, NMMA Canada inducted Brock Elliott, retired president of Campion Marine, into ...
At the Toronto International Boat Show this January, we will see an increased presence for Vanquish ...
Join us at TIBS at 4:00pm, Friday, January 18th in the Heritage Court for the Boating Industry ...
North America’s largest indoor boat show returns to the Enercare Centre from January 18 – 27, 2019 ...
The 57th annual Vancouver International Boat show – scheduled Wednesday, February 6th through ...
Again this year, partners NMMA Canada, Wells Fargo and Boating Industry Canada News Week will host ...

THE MARITIME MUSEUM OF BRITISH COLUMBIA PLANS TO REINVENT ITSELF AS THE CANADIAN MARITIME MUSEUM

 

Maritime MuseumBy Marianne Scott

Four years ago, the Maritime Museum of British Columbia (MMBC) lost its premises at 28 Bastion Square, a historic building it had occupied for more than 50 years. Some fallen plaster and several leaks had caused the Province, who owns the National Historic Site, to judge the structure unsafe and therefore asked MMBC to vacate the property. The Museum was forced to pack up its vast collections and put them in storage, thus keeping them mostly hidden from the public, scholars and historians.

Read More from The Maritime Museum...

 

Marine Products

  • Prev
“This is a very popular horsepower in Canada so there are a lot of boaters who will benefit from ...
Salt-X has become a new member of Boating Atlantic. The Salt-X product is a concentrated ...
Mercury Marine has announced the launch of the 400hp Verado outboard engine today, February 14th. ...
Garmin International, Inc., a unit of Garmin Ltd. (NASDAQ:GRMN), announced on February 14th, that ...
Dockmate, manufacturer of advanced wireless remote controls for yachts, announced today enhanced ...
Digital Yacht introduced a range of new boat networking products at the Miami Show last week. 
Onboard hot water used to be the exclusive purview of large vessels with inboard engines. With ...
SailTimer Inc. made the first-ever masthead anemometer that could transmit to smartphone apps. It ...
With the Vancouver International Boat Show just around the corner I contacted Campbell and Alex at ...
The the all-new 2020 GMC Sierra Heavy Duty combines greater trailering capability with ...

People

  • Prev
On January 27th in Cortina d’Ampezzo Italy, Boat International Media hosted the Superyacht Design ...
West Marine, the world’s largest boating supply retailer, has hired retail executive Ken ...
Groupe Beneteau is announcing Christophe Lavigne’s appointment as President of US brands Four ...
Weems & Plath President Peter Trogdon has announced a “Change of Watch” at the company he ...
North Sails are pleased to announce that Robert Greenhalgh has joined the team. A key hire ...
We are delighted to tell you that Les Sparks is celebrating his 45th anniversary with Mercury ...