Mar 5, 2019

Grady White BoatsGrady-White Boats, Mark Doggett, Executive Vice President (l) and Shelley Tubaugh, Vice President of Marketing (r), accept the company’s 17th consecutive National Marine Manufacturers Association Customer Satisfaction Index award from the association’s President, Thom Dammrich.

Long-known in the industry as a leader in customer satisfaction, it’s no surprise Grady-White Boats has again been named a recipient of the National Marine Manufacturers Association (NMMA) Marine Industry Customer Satisfaction Index (CSI) Award. In its 17th year, the award is the trade association’s top recognition for customer satisfaction with new boats. The 2018 honor represents Grady-White’s 17th consecutive award in the fiberglass outboard boat division each and every year the award has been presented.

To qualify for the award, a boat manufacturer must actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine between January 1 and December 31, 2018. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed 155,418 customers.

Awards were presented at the Miami International Boat Show, February 15, 2019 at the annual marine industry breakfast. “The manufacturers honored here today illustrate the commitment it takes to provide unparalleled service to their customers and have created a culture of excellence in customer satisfaction,” noted Robert Newsome, senior vice president of strategy, engineering standards and membership for NMMA. “The 2018 CSI Award winners have proven that dedication to their customers builds brand loyalty and helps to foster lifelong boat ownership, maintaining the integrity of the U.S. recreational boating industry.”

Executive Vice President of Grady-White Boats, Mark Doggett noted, “Customer service has always been a cornerstone of Grady-White Boats, and we are pleased to be recognized for these efforts by NMMA for the 17th year in a row. Exceptional attention to detail is a team effort that is embraced by everyone at Grady-White. That’s what allows us to delight customers, year-after- year.”

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HOURSTON GLASCRAFT LTD.

 

Hourston Glascraft at Port Hardy Government DockThe world’s oldest continuously operating fibreglass boatbuilding company is Hourston Glascraft in North Vancouver. 

Charles ‘Chuck’ Hourston was born in Vancouver, BC in 1923. He attended Vancouver Technical School before serving in the Canadian Army during the Second World War. He was an avid hockey player and played for the Army. After the War, in 1948, he worked for Hamish Davidson (Davidson Manufacturing Ltd.) building Sabot sailboats. Davidson experimented early with the new technology of fibreglass in boat construction, and Hourston taught himself the art of building hulls with this material. His first boat was a dinghy.

Read more about Hourston Glascraft Ltd................

 

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