Feb 26, 2016
During the annual Industry Breakfast on February 11th at the 2016 Progressive Insurance Miami International Boat Show, NMMA’s Director of Engineering Standards, Robert Newsome, presented Monterey Boats with the 2015 Marine Industry Customer Satisfaction Index (CSI) Award for excellence in customer satisfaction.
Monterey Boats was one of only three sterndrive manufacturers to receive the award for Excellence in Customer Satisfaction in the Sterndrive Cuddy and Express Cruiser category! The Marine Industry CSI Award honours manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the consumer.
Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on returned survey results provided by consumers purchasing a new boat during the period between April 1, 2015 and December 31, 2015.