VOLVO PENTA ACTION SERVICES GOES GLOBAL

Volvo Penta Global

 

Feb 4, 2016

The around-the-clock customer care service provided by Volvo Penta has been significantly expanded to offer global coverage in 28 languages worldwide.

Volvo Penta’s extensive network of over 3,500 dealers is the first line of support for customers. Now, the global dealer network is backed up by Volvo Penta Action Service globally.

The expanded Action Service is truly global, meaning that all of Volvo Penta’s customers will have easy access to the service on a global scale, 24 hours-a-day, 365 days a year – covering all Volvo Penta products.

If a customer experiences a breakdown, they can call Volvo Penta Action Services and the operator will provide support all the way through the case and keep the customer updated on status and progress.

Whenever on-site assistance or technical support is needed, the operator will ensure that the customer is put in contact with the closest Volvo Penta dealer with the right competence to cater for their specific needs.

Any technical issue will be dealt with without delay once a dealer is contacted and will be escalated if necessary.

Expert knowledge 

Stephan Orsulic, director of field service support at Volvo Penta, explains that while the service itself is not new, it has been significantly expanded to provide truly global coverage, in many more languages.

“We’re a global company with a global presence, but we support our customers locally,” says Stephan. “We want to have expert knowledge and support as close to our customers as possible.”

Customers have access to support in 28 languages, regardless of where they are in the world. The preferred language can be selected and does not depend on where the customer is located, reinforcing the global nature of the service.

 {videobox}vOP8BWFObkM{/videobox}

“We want to make sure that no customer is ever stranded without knowing where to turn”, says Stephan. “We strive to provide support where and when our customers need it. When time is of the essence, we’re there to get our customers back in operation as quickly as possible. “For example, we can now offer the service to someone who is in Africa but only speaks Chinese. We can give them the opportunity to contact a Chinese speaker 24/7, so access to a dealer will be based on language knowledge, not physical location.”  

For full details of the numbers to call to access Volvo Penta Action Service, visit Volvopenta.com  

 

Related Posts





NMMA Canada’s Day on the Hill event hits a new high in 2024

CMRA

While the Day on the Hill lobby session has been a key activity for NMMA Canada for many years now, I feel that the event hit a new high in the 2024 session in Ottawa on May 27 and 28th.

Lead by Executive Director Marie-France MacKinnon and executed by her team and their public affairs firm, BlueSky Strategy Group, the results were impressive. The NMMA Canada Board of Directors were organized into teams with business interests and special skills matched up to politicians and senior bureaucrats to most effectively present the marine industry’s agenda of issues. 

Read More




Need to Catch up on News This Week?

Every Tuesday we publish a fresh Digest with informative articles pertaining to the Canadian boating and marine industry. Stay up to date with the latest products, research and industry developments.

Missed an Issue of Boating Industry Canada News Week? If you’re looking for a specific issue, or simply want to catch up on previous issues, check out our Boating Industry Canada News Week Archives.

Not signed up for News Week? Subscribe here.



The Hydrobike, a key concept that embodies a vision for the future

DECATHLON, determined to erase the boundary between land and water, introduces its latest forward-thinking concept: the HydroBike. This innovation from the French sports giant aims to democratize access to nature while staying ahead in the transformation of their business model. 

The initial assessment: paddle sports are often inaccessible to less experienced individuals, assuming the acquisition of paddling skills.

Read More


Compass works when electronics don’t

Hubbell-Marine Stainless steel outlet covers

Even in the event of an onboard power failure, a Ritchie Navigation SuperSport Helmsman SS-1002 magnetic compass still works. Plus, when the vessel is moving slowly in fog or while trolling, it can do something a GPS can’t: show the actual heading in real time. As a back-up to modern electronics, it’s a vital navigational tool that belongs on every commercial and recreational boat.

Read More