Oct 22, 2019
Dennis Snow to Deliver Second-Day Keynote on World-Class Customer Service
Warren, RI -Dennis Snow will deliver the second-day keynote address at the International Marina & Boatyard Conference (IMBC) scheduled for January 14 - January 16, 2020, at the Broward County Convention Center, Fort Lauderdale, FL. His presentation, sponsored by Recreation Boating and Fishing Foundation (RBFF), "Delivering World-Class Service: Lessons from the Mouse," will be Thursday, January 16, 2020, at 9:00 a.m. IMBC is produced by the Association of Marina Industries (AMI).
Dennis Snow is recognized for his expertise in delivering the exceptional customer experience, a passion he developed through his more than twenty years of service and leadership with the Walt Disney World Company. Dennis launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. Dennis also spent several years with the globally recognized Disney Institute, teaching corporate philosophy and best business practices to their leadership teams. He coordinated the Disney Traditions training program, which is still universally recognized as the benchmark in corporate training for their organization. Dennis is an author of several books on customer service. The newest, just released, is "Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Career and Your Life."
"We all believe that we provide excellent customer service, but in today's world that is just not good enough, you must be exceptional," says AMI Chair Joe Riley, CMM. "So much has changed in our industry and the world in terms of what defines excellent customer service. It is now about the full experience. In a world where so many recreational industries are fighting for the disposable household dollars, the best experience wins out. No organization creates an experience like Walt Disney, and they have done so for almost a century. We look forward to hearing from Dennis on how smaller organizations can take some of the tips and tactics from Disney and successfully apply them in our own businesses."
Immediately following his keynote address, Dennis will deliver a 60-minute breakout session, "Leading a Culture of Service Excellence," where he will expand on his keynote, providing tips and takeaways for overhauling the culture in your organization to create one that is customer experience focused and fun.
To register or learn more about IMBC, visit www.marinaassociation.org/imbc, call 401-682-7334 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
CUSTOMER SERVICE INFLUENCER, AUTHOR AND FORMER WALT DISNEY WORLD LEADER TO SPEAK AT THE INTERNATIONAL MARINA & BOATYARD CONFERENCE (IMBC)
Corporate Profile - Dometic Outdoor Global Marine Division
Dometic Outdoor Global Marine Division is one organization that has set the bar high globally on quality standards in all aspects of its operation. From its human resources practices to its product development and manufacturing standards, the company strives for 110% in all it does. Dometic’s Vancouver, British Columbia design and manufacturing facility is the largest marine focused company in Canada. Its global standards are admirable, and our entire industry can learn from its leadership and positive practices.
In 1962, Dometic (then under the name Teleflex) developed, launched, and marketed a mechanical steering system and with its success came the first hydraulic steering in 1983 and No FeedBack Steering in ’91.
Changing Scene
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Launchings
Monaco Energy Boats Could Be Heading to Canada
The 10th edition of the Monaco Energy Boat Challenge (MEBC) has wrapped up at the Yacht Club de Monaco (YCM) and it gives a compelling look at the future of electric boating.
The MEBC was started in 2014 as a competition between university teams who built and raced boats powered only by solar power and batteries. To encourage more participation from institutions that may not have naval architecture or boat construction expertise, the YCM introduced the Energy Class competition. The club supplies the student teams with the same one-design catamaran hull, and each team adds their own cockpit and propulsion system that can be powered by any renewable alternative energy sources, not just solar.
When your radar misses the target, you need a better mount
Questus Marine patented, Self-Leveling Radar Mounts automatically keep radar antennas level with the horizon, eliminating target loss.
Regardless of the angle of heel, with a Questus mount, a radar antenna will pick up targets to either side of a vessel, rather than aiming to the sky and water (for planes and fish). The Questus Marine Self-Leveling Radar Mount can be installed in three basic configurations: backstay mount, mast mount or Stern Pole mount.
People
Torqeedo announces new structure and names business unit management
Left to right: Matthias Vogel, Fabian Bez, Sven Mostoegl
Torqeedo, the global market leader for electric mobility on the water, announced on July 18th, the creation of two dedicated business units and named their managers. Matthias Vogel will lead the Customized Solutions unit, and Sven Mostögl will lead the Branded Retail line.
“The new Customized Solutions business unit will serve our marine industry and commercial maritime clientele with a dedicated team of experts in sales, application engineering, customer service, and after-sales service,“ said Fabian Bez, CEO of Torqeedo GmbH.
