Oct 22, 2019
Dennis Snow to Deliver Second-Day Keynote on World-Class Customer Service
Warren, RI -Dennis Snow will deliver the second-day keynote address at the International Marina & Boatyard Conference (IMBC) scheduled for January 14 - January 16, 2020, at the Broward County Convention Center, Fort Lauderdale, FL. His presentation, sponsored by Recreation Boating and Fishing Foundation (RBFF), "Delivering World-Class Service: Lessons from the Mouse," will be Thursday, January 16, 2020, at 9:00 a.m. IMBC is produced by the Association of Marina Industries (AMI).
Dennis Snow is recognized for his expertise in delivering the exceptional customer experience, a passion he developed through his more than twenty years of service and leadership with the Walt Disney World Company. Dennis launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. Dennis also spent several years with the globally recognized Disney Institute, teaching corporate philosophy and best business practices to their leadership teams. He coordinated the Disney Traditions training program, which is still universally recognized as the benchmark in corporate training for their organization. Dennis is an author of several books on customer service. The newest, just released, is "Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Career and Your Life."
"We all believe that we provide excellent customer service, but in today's world that is just not good enough, you must be exceptional," says AMI Chair Joe Riley, CMM. "So much has changed in our industry and the world in terms of what defines excellent customer service. It is now about the full experience. In a world where so many recreational industries are fighting for the disposable household dollars, the best experience wins out. No organization creates an experience like Walt Disney, and they have done so for almost a century. We look forward to hearing from Dennis on how smaller organizations can take some of the tips and tactics from Disney and successfully apply them in our own businesses."
Immediately following his keynote address, Dennis will deliver a 60-minute breakout session, "Leading a Culture of Service Excellence," where he will expand on his keynote, providing tips and takeaways for overhauling the culture in your organization to create one that is customer experience focused and fun.
To register or learn more about IMBC, visit www.marinaassociation.org/imbc, call 401-682-7334 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
CUSTOMER SERVICE INFLUENCER, AUTHOR AND FORMER WALT DISNEY WORLD LEADER TO SPEAK AT THE INTERNATIONAL MARINA & BOATYARD CONFERENCE (IMBC)
Marine Industry Career Path: Brett Ramsey
Wendy and Brett Ramsey
Boating Industry Canada is kicking off its Marine Industry Career Path series once again. For the first installments this year, we have two subjects to highlight. Introducing Wendy and Brett Ramsey!
The Ramsey’s have been working in the marine industry for many years but have both had unique paths in getting to where they are now. They’ve also been working on an impactful pilot project for a long time, which will now be launching this spring. The focus of this initiative is to bring more young people into the marine industry.
Changing Scene
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Launchings
Bayliner expands its Award-Winning M Series launching the all-new M19 at the Miami International Boat Show
Building on its award-winning M Series, Bayliner unveiled the all-new M19 at the Miami International Boat Show. The M19 joins the M Series lineup of the M15 and M17 delivering the stability and versatility the series is known for with a focus on expanding boater participation through its intuitive design, ease of maintenance and inclusive price point.
With an overall length of 19 feet and starting at $30,995 USD, the M19 is built on an improved M-hull foundation offering increased stability and automotive style handling for familiarity to appeal to the next generation of boaters. The M19 features an upgraded nine-person capacity and is watersports capable for a full day of adventure on the water.
Compact Antenna Brings TV/FM Onboard
Televisions on a boat are increasingly commonplace. With the simple-to-install Glomex Avior VT300 Omnidirectional TV/FM antenna from GA Communications, it's never been easier to bring analog and digital broadcasts onboard—at a price that's hard to ignore.
The most noticeable feature of the Avior VT300 antenna is its compact white, anti-yellowing radome. At only 4" dia. x 8" H and 8.8 oz., it's specifically made for smaller boats that can't accommodate large TV antenna domes and only need short range reception, depending on height and conditions. The amplifier allows the antenna to have an increase in gain with a 24.5 dB average to receive vertical and horizontal polarized TV signals simultaneously from 360°.
People
Airmar hires Suzanne Hawley as Brand Manager
The Leader in Ultrasonic Technology and Multi-sensor Solutions Continues to Grow in Talent and Innovation. AIRMAR® Technology Corporation, a world leader in ultrasonic transducers and Chirp technology, has named Suzanne Hawley as the Brand Manager for the company’s wholly owned distributor, Gemeco Marine Electronics Specialists, located in Lake City, SC.
Hawley comes to Airmar with extensive marketing and PR experience in the marine electronics industry including 20 years as the owner of Hawley Communications, a consulting agency focused on creative marketing solutions for businesses in the recreational boating industry.
