Oct 22, 2019

Dennis SnowDennis Snow to Deliver Second-Day Keynote on World-Class Customer Service

Warren, RI -Dennis Snow will deliver the second-day keynote address at the International Marina & Boatyard Conference (IMBC) scheduled for January 14 - January 16, 2020, at the Broward County Convention Center, Fort Lauderdale, FL. His presentation, sponsored by Recreation Boating and Fishing Foundation (RBFF), "Delivering World-Class Service: Lessons from the Mouse," will be Thursday, January 16, 2020, at 9:00 a.m. IMBC is produced by the Association of Marina Industries (AMI).
 
Dennis Snow is recognized for his expertise in delivering the exceptional customer experience, a passion he developed through his more than twenty years of service and leadership with the Walt Disney World Company. Dennis launched a division of the Disney Institute responsible for consulting with some of the world's largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. Dennis also spent several years with the globally recognized Disney Institute, teaching corporate philosophy and best business practices to their leadership teams. He coordinated the Disney Traditions training program, which is still universally recognized as the benchmark in corporate training for their organization. Dennis is an author of several books on customer service. The newest, just released, is "Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Career and Your Life."
 
"We all believe that we provide excellent customer service, but in today's world that is just not good enough, you must be exceptional," says AMI Chair Joe Riley, CMM. "So much has changed in our industry and the world in terms of what defines excellent customer service. It is now about the full experience. In a world where so many recreational industries are fighting for the disposable household dollars, the best experience wins out. No organization creates an experience like Walt Disney, and they have done so for almost a century. We look forward to hearing from Dennis on how smaller organizations can take some of the tips and tactics from Disney and successfully apply them in our own businesses." 
 
Immediately following his keynote address, Dennis will deliver a 60-minute breakout session, "Leading a Culture of Service Excellence," where he will expand on his keynote, providing tips and takeaways for overhauling the culture in your organization to create one that is customer experience focused and fun.
 
To register or learn more about IMBC, visit www.marinaassociation.org/imbc, call 401-682-7334 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

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Corporate Profile - Dometic Outdoor Global Marine Division

Dometic

Dometic Outdoor Global Marine Division is one organization that has set the bar high globally on quality standards in all aspects of its operation. From its human resources practices to its product development and manufacturing standards, the company strives for 110% in all it does. Dometic’s Vancouver, British Columbia design and manufacturing facility is the largest marine focused company in Canada. Its global standards are admirable, and our entire industry can learn from its leadership and positive practices.

In 1962, Dometic (then under the name Teleflex) developed, launched, and marketed a mechanical steering system and with its success came the first hydraulic steering in 1983 and No FeedBack Steering in ’91. 

 
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Boating Industry Canada News Week

 

Every Tuesday we publish a fresh Digest with informative articles pertaining to the Canadian boating and marine industry. Stay up to date with the latest products, research and industry developments.

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Electric Boat

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The MEBC was started in 2014 as a competition between university teams who built and raced boats powered only by solar power and batteries. To encourage more participation from institutions that may not have naval architecture or boat construction expertise, the YCM introduced the Energy Class competition. The club supplies the student teams with the same one-design catamaran hull, and each team adds their own cockpit and propulsion system that can be powered by any renewable alternative energy sources, not just solar.

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Questus Radar Mount

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Torqeedo announces new structure and names business unit management

Matthias Vogel, Fabian Bez, Sven Mostoegl

Left to right: Matthias Vogel, Fabian Bez, Sven Mostoegl

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