The spotlight is on the customer at this year’s BC Marine Industry Conference November 27th and 28th at the River Rock Casino Resort in Richmond. Registration for the 3rd Annual Conference is significantly higher than the same time the previous two years, according to the BC Marine Trades Association (BCMTA).
 
“We are thrilled with the positive response to this year’s conference. Our goal always is to deliver on a theme that will provide our members and other attendees with the tools and support they need to grow and evolve their businesses,” says BCMTA Executive Director Kim Barbero. “We know that customer satisfaction correlates directly to profitability and our goal is to set people up for success.”
 
Members of the marine industry across Canada are invited to the BC event. A renowned lineup of speakers will take the stage over the two days, including keynote Nancy Friedman – the Telephone Doctor, TV personality and author on customer service – as well as management speaker and business coach Donald Cooper who will present his 90-minute MBA and Bob Gray, the memory guy, who will teach attendees how to always remember customers’ names. Richard Straka of GE Capital will return to share an overview of the Canadian marine industry and representatives of Hamazaki Wong will update the group on BCMTA’s multicultural strategy. A tour of the new

Milltown Marina and Boatyard is also being organized for Day 2. The BCMTA, through the BC Marine Industry Conference, also provides companies opportunities to increase exposure of their products and services. Sponsorship is available in three categories. Sponsors, who are part of all pre and post-event promotion, also receive a table at the conference to display products and share information.
 
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