Beneteau CSI Awards


Feb 19, 2016

The National Marine Manufacturers Association (NMMA) has announced the recipients of the 2015 Marine Industry Customer Satisfaction Index (CSI) Awards. Beneteau’s excellence in customer satisfaction was recognized with 3 wins in the Sailboats, Inboard Express Cruisers, and Motor Yachts & Trawlers categories.

Known for its long tradition of superior customer service, Beneteau wins the sailboats award for the tenth time since the program started in 2001. And having reached a sustained level of powerboats sales in the US, Beneteau became eligible to receive the NMMA’s recognition for powerboats for the first time this year.

“Over the last six years, Beneteau powerboats have gained significant ground in North America. This rapid growth did not prevent us from keeping our customers first and delivering exceptional quality of product and service,” commented Laurent Fabre, President of Beneteau America. “This growth is bound to accelerate as Beneteau recently announced the integration of the Four Winns and Scarab brands into its portfolio,” added Fabre.

The Marine Industry CSI Awards honour marine manufacturers who attain the highest levels of customer contentment, as decided by the customers themselves. In addition to gathering new boat and engine feedback, the survey measures customer satisfaction with their authorized dealer. Designed to enable marine industry manufacturers to measure and improve customer satisfaction, the NMMA’s CSI program requires manufacturers to survey all known retail consumers of their brands within the first 12 months of boat ownership.


Related Posts

Four Winns’ new H9 is stunning!


As of July 1st, 2024 the embargo is lifted on the photos and information about Four Winns’ new H9 model and it is stunning!

About a month ago, I traveled to Charlevoix, MI for a special press event to introduce the H9 to a small group of journalists. The water and the weather were a bit cool but the sun was out and Lake Charlevoix was calm and the Four Winns H9 was very impressive. This is a 29-foot 11-inch luxury day boat with a 9- foot 2-inch beam and it features a fabulous expansive flat floor all the way from the bow rider area to the transom and the swim platform.

Read More

Need to Catch up on News This Week?

Every Tuesday we publish a fresh Digest with informative articles pertaining to the Canadian boating and marine industry. Stay up to date with the latest products, research and industry developments.

Missed an Issue of Boating Industry Canada News Week? If you’re looking for a specific issue, or simply want to catch up on previous issues, check out our Boating Industry Canada News Week Archives.

Not signed up for News Week? Subscribe here.

KingFisher Boats Introduces Next-Generation 3025 XRS and 2725 XRS Offshore Models

KingFisher Boats, renowned for their rugged and versatile adventure boats, proudly announces the launch of their latest models – the 3025 XRS and 2725 XRS. These new additions to the Offshore Series epitomize innovation, performance, and luxury, setting a new benchmark in the world of welded heavy-gauge aluminum boats. 

Read More

Accessories keep portable sealer in peak working order

Hubbell-Marine Stainless steel outlet covers

The ultra-light ROAM 18-V Portable Vacuum Sealer revolutionized how fishermen, hunters and outdoorsmen preserve the flavors of wild-caught and harvested food. Now, PacBak offers replacement bags, a spare battery and a performance refresh kit to keep the innovative device in peak working order.

Read More