ADP LIGHTSPEED RELEASES SERVICE CONNECT

ADP Lightspeed

In the latest release of LightspeedNXT (ver 3.9.7) and LightspeedEVO (ver 5.6) hosted users of ADP Lightspeed will have access to Service Connect, an integrated smart-help menu designed to provide answers to user’s questions without leaving their workflow. This simple, time-saving feature knows what screen the user is working from and will suggest topics to answer questions.

Service Connect picks up right where the user left off providing helpful hints, tips, and even offering LIVE web chat with Lightspeed customer support. LIVE chat offers a direct, online connection to Lightspeed’s support staff so customers have a choice of picking up the phone or having a web conversation with a Lightspeed expert.

“Service Connect will help our users tremendously”, said Dan Jacobson, Director of Client Services at ADP Lightspeed. “Often times our phone lines get filled with customers who need answers to simple questions that Service Connect will now resolve. With one click of the “SC” button in the upper right corner of the program, customers can find answers faster than ever before. We’re excited to offer a new level of service to hosted Lightspeed dealers.”

Greg Smith, General Manager of ADP Lightspeed expressed similar excitement regarding the impact Service Connect will have on Lightspeed hosted users. “At Lightspeed we strive to train our customers on how to use our programs, but when using a feature for the first time on their own they may not remember exactly what to do.” Smith continues, “That’s where Service Connect will add value to the dealership by saving them time. No longer will a customer have to call Support to get answers to everyday, user questions. With Service Connect they can quickly find the answer or open a LIVE chat and talk to a member of Lightspeed’s customer support team.”

As a user begins typing a question or topic into the Service Connect search bar, a list of relative help topics will appear, beginning with topics that relate to their current screen in Lightspeed. If a user still has questions they can submit an e-case where a member of Lightspeed’s support team
will call them at a time that is convenient for the user.

To learn more visit:  www.adplightspeed.com

Related Posts

BC Marine Search and Rescue Responder Duncan Peacock wins 12th Annual Tim Jones Award

NMEA

By Mathew Channer

Duncan Peacock, resident of Kitimat BC and member of Kitimat Marine Search and Rescue and RCMSAR Unit 63, has been awarded the 12th annual Tim Jones Award for Outstanding Contribution to the Outdoor Community in British Columbia.

Peacock has been a member of Kitimat Marine Search and Rescue and RCMSAR Unit 63 for 31 years, making him one of the longest-serving members in the province.

Read More

Changing Scene

Need to Catch up on News This Week?

Every Tuesday we publish a fresh Digest with informative articles pertaining to the Canadian boating and marine industry. Stay up to date with the latest products, research and industry developments.

Missed an Issue of Boating Industry Canada News Week? If you’re looking for a specific issue, or simply want to catch up on previous issues, check out our Boating Industry Canada News Week Archives.

Not signed up for News Week? Subscribe here.

Just Launched

Starcraft 1957 Ski Champ Replica Makes Waves

By Mathew Channer

Among the many shiny new boats at January’s Toronto International Boat Show a surprise contender stood out, a replica of the Starcraft 1957 Ski Champ, taking pride of place near the main entrance.

Read More

Top 10 Features of the RS Quest – Celebrating 10 Years!

Hubbell-Marine Stainless steel outlet covers

2025 is a pretty special year for RS Sailing, who are celebrating 10 years of the RS Quest! This training dinghy has become the go-to for sailing schools and youth programs all over the world. Initially created in partnership with the UK Sea Cadets to replace their aging fleet, designer Jo Richards and the RS Sailing development team wanted to make sure the RS Quest was built to break the mould.

Read More

People