ADP LIGHTSPEED RELEASES SERVICE CONNECT

ADP Lightspeed

In the latest release of LightspeedNXT (ver 3.9.7) and LightspeedEVO (ver 5.6) hosted users of ADP Lightspeed will have access to Service Connect, an integrated smart-help menu designed to provide answers to user’s questions without leaving their workflow. This simple, time-saving feature knows what screen the user is working from and will suggest topics to answer questions.

Service Connect picks up right where the user left off providing helpful hints, tips, and even offering LIVE web chat with Lightspeed customer support. LIVE chat offers a direct, online connection to Lightspeed’s support staff so customers have a choice of picking up the phone or having a web conversation with a Lightspeed expert.

“Service Connect will help our users tremendously”, said Dan Jacobson, Director of Client Services at ADP Lightspeed. “Often times our phone lines get filled with customers who need answers to simple questions that Service Connect will now resolve. With one click of the “SC” button in the upper right corner of the program, customers can find answers faster than ever before. We’re excited to offer a new level of service to hosted Lightspeed dealers.”

Greg Smith, General Manager of ADP Lightspeed expressed similar excitement regarding the impact Service Connect will have on Lightspeed hosted users. “At Lightspeed we strive to train our customers on how to use our programs, but when using a feature for the first time on their own they may not remember exactly what to do.” Smith continues, “That’s where Service Connect will add value to the dealership by saving them time. No longer will a customer have to call Support to get answers to everyday, user questions. With Service Connect they can quickly find the answer or open a LIVE chat and talk to a member of Lightspeed’s customer support team.”

As a user begins typing a question or topic into the Service Connect search bar, a list of relative help topics will appear, beginning with topics that relate to their current screen in Lightspeed. If a user still has questions they can submit an e-case where a member of Lightspeed’s support team
will call them at a time that is convenient for the user.

To learn more visit:  www.adplightspeed.com

Related Posts

Exciting Changes coming to the 63rd Vancouver International Boat Show

NMEA

Boating BC is pleased to announce several exciting changes for the upcoming 63rd Vancouver International Boat Show being held January 14 – 18, 2026.


The show will be held at the Vancouver Convention Centre West for the coming year as BC Place will be closed for several months due to the FIFA World Cup of Soccer tournament next year.

Read More

Changing Scene

Need to Catch up on News This Week?

Every Tuesday we publish a fresh Digest with informative articles pertaining to the Canadian boating and marine industry. Stay up to date with the latest products, research and industry developments.

Missed an Issue of Boating Industry Canada News Week? If you’re looking for a specific issue, or simply want to catch up on previous issues, check out our Boating Industry Canada News Week Archives.

Not signed up for News Week? Subscribe here.

Just Launched

New GOST® Specter Ai With KVH Starlink Global Priority Service Showcased On ‘The Last Mango Experience’

GOST  a leader in marine security, tracking, monitoring, and video surveillance systems, has announced that the company has joined forces with KVH Industries, a global leader in mobile connectivity, to integrate tracking and security technology for Last Mango, a custom 42-foot Freeman commissioned by the late Jimmy Buffett.

Read More

Smartgyro and Rising Sons Join Forces to Demonstrate Advanced Stabilization

Hubbell-Marine Stainless steel outlet covers

Smartgyro, a global innovator in advanced marine stabilization solutions, has partnered with the Alabama-based tournament fishing team, Rising Sons, to showcase the power and performance of the SG60 stabilizer across the 2025 Gulf sportfishing season.

Read More

People