CRESTLINER RECEIVES 14TH CONSECUTIVE NMMA CSI AWARD
Mar 3, 2020
Crestliner recently received its 14th consecutive Marine Industry Customer Satisfaction Index (CSI) award from the National Marine Manufacturers Association (NMMA) at the 2020 Progressive® Insurance Miami International Boat Show®. The CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers.
“Receiving the CSI award is an honor and is truly a culmination of efforts made by Crestliner to focus on customer experiences and life-long relationships,” said Jack Martin, Crestliner general manager. “To be recognized 14 years in a row is incredible and I could not be prouder of our operations teams and dealer network who work tirelessly to maintain a high standard of excellence.”
Crestliner received the 2019 NMMA CSI award in the Aluminum Outboard Boats category. Companies must achieve and maintain an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the previous year in order to receive the award. The data is based on information provided by customers purchasing a new boat or engine during the period between January 1, 2019 and December 31, 2019.
“2020 is off to a good start for Crestliner with both the Innovation Award in Minneapolis and now another CSI award,” said Martin. “We look forward to continuing the momentum and executing on our growth strategy.”
