Mar 3, 2020

Crestliner recently received its 14th consecutive Marine Industry Customer Satisfaction Index (CSI) award from the National Marine Manufacturers Association (NMMA) at the 2020 Progressive® Insurance Miami International Boat Show®. The CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers.

“Receiving the CSI award is an honor and is truly a culmination of efforts made by Crestliner to focus on customer experiences and life-long relationships,” said Jack Martin, Crestliner general manager. “To be recognized 14 years in a row is incredible and I could not be prouder of our operations teams and dealer network who work tirelessly to maintain a high standard of excellence.”  

Crestliner received the 2019 NMMA CSI award in the Aluminum Outboard Boats category. Companies must achieve and maintain an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the previous year in order to receive the award. The data is based on information provided by customers purchasing a new boat or engine during the period between January 1, 2019 and December 31, 2019.

“2020 is off to a good start for Crestliner with both the Innovation Award in Minneapolis and now another CSI award,” said Martin.  “We look forward to continuing the momentum and executing on our growth strategy.”

Related Posts

NMMA Canada’s Day on the Hill event hits a new high in 2024


While the Day on the Hill lobby session has been a key activity for NMMA Canada for many years now, I feel that the event hit a new high in the 2024 session in Ottawa on May 27 and 28th.

Lead by Executive Director Marie-France MacKinnon and executed by her team and their public affairs firm, BlueSky Strategy Group, the results were impressive. The NMMA Canada Board of Directors were organized into teams with business interests and special skills matched up to politicians and senior bureaucrats to most effectively present the marine industry’s agenda of issues. 

Read More

Need to Catch up on News This Week?

Every Tuesday we publish a fresh Digest with informative articles pertaining to the Canadian boating and marine industry. Stay up to date with the latest products, research and industry developments.

Missed an Issue of Boating Industry Canada News Week? If you’re looking for a specific issue, or simply want to catch up on previous issues, check out our Boating Industry Canada News Week Archives.

Not signed up for News Week? Subscribe here.

The Hydrobike, a key concept that embodies a vision for the future

DECATHLON, determined to erase the boundary between land and water, introduces its latest forward-thinking concept: the HydroBike. This innovation from the French sports giant aims to democratize access to nature while staying ahead in the transformation of their business model. 

The initial assessment: paddle sports are often inaccessible to less experienced individuals, assuming the acquisition of paddling skills.

Read More

Compass works when electronics don’t

Hubbell-Marine Stainless steel outlet covers

Even in the event of an onboard power failure, a Ritchie Navigation SuperSport Helmsman SS-1002 magnetic compass still works. Plus, when the vessel is moving slowly in fog or while trolling, it can do something a GPS can’t: show the actual heading in real time. As a back-up to modern electronics, it’s a vital navigational tool that belongs on every commercial and recreational boat.

Read More