VOLVO PENTA EARNS 11TH CONSECUTIVE NMMA CUSTOMER SATISFACTION AWARD

Volvo Stern Drive

Volvo Penta has received its 11th consecutive CSI award for excellence in customer satisfaction in marine sterndrive engines.

The National Marine Manufacturers Association (NMMA) presented the award to Volvo Penta at the 2014 International BoatBuilders’ Exhibition and Conference (IBEX) in Tampa, Fla., Sept. 30.

The CSI award signifies that Volvo Penta achieved and maintained an independently measured standard of excellence of 90 

percent or higher in customer satisfaction, based on information provided by over 50,000 consumers purchasing a new boat or engine during the period from April 2013 through March 2014.

The CSI program highlights commitment to quality and customer satisfaction, as well as support of industry efforts to improve the consumer boating experience.

“At Volvo Penta we are committed to continuous improvement and customer satisfaction through rigorous quality control, innovative products, industry-leading warranty programs and unmatched after-sale support,” said Marcia Kull, Vice President of Marine Sales, Volvo Penta of the Americas. “We are pleased to be the sole sterndrive manufacturer to have won this award since the program inception. Our 11th CSI award was earned through exceptional products and the dedication and hard work of our customer service team at Volvo Penta. Special thanks go to our extraordinary network of outstanding dealers, who are at the front line of interaction with our customers.”

 

Related Posts





NMMA Canada’s Day on the Hill event hits a new high in 2024

CMRA

While the Day on the Hill lobby session has been a key activity for NMMA Canada for many years now, I feel that the event hit a new high in the 2024 session in Ottawa on May 27 and 28th.

Lead by Executive Director Marie-France MacKinnon and executed by her team and their public affairs firm, BlueSky Strategy Group, the results were impressive. The NMMA Canada Board of Directors were organized into teams with business interests and special skills matched up to politicians and senior bureaucrats to most effectively present the marine industry’s agenda of issues. 

Read More




Need to Catch up on News This Week?

Every Tuesday we publish a fresh Digest with informative articles pertaining to the Canadian boating and marine industry. Stay up to date with the latest products, research and industry developments.

Missed an Issue of Boating Industry Canada News Week? If you’re looking for a specific issue, or simply want to catch up on previous issues, check out our Boating Industry Canada News Week Archives.

Not signed up for News Week? Subscribe here.



The Hydrobike, a key concept that embodies a vision for the future

DECATHLON, determined to erase the boundary between land and water, introduces its latest forward-thinking concept: the HydroBike. This innovation from the French sports giant aims to democratize access to nature while staying ahead in the transformation of their business model. 

The initial assessment: paddle sports are often inaccessible to less experienced individuals, assuming the acquisition of paddling skills.

Read More


Compass works when electronics don’t

Hubbell-Marine Stainless steel outlet covers

Even in the event of an onboard power failure, a Ritchie Navigation SuperSport Helmsman SS-1002 magnetic compass still works. Plus, when the vessel is moving slowly in fog or while trolling, it can do something a GPS can’t: show the actual heading in real time. As a back-up to modern electronics, it’s a vital navigational tool that belongs on every commercial and recreational boat.

Read More